Shrooms OG is not responsible for paying fees or rates charged by customs. It is the customer’s responsibility to pay customs fees and rates. If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, please contact us at

Shrooms OG is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.

In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost. International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.

Shrooms OG is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.

P.S: Possible custom and duty charges will occur especially for International and Canadian customers. These charges will be determined based on the retail value of the products and not on
discounted or sales prices.

All orders typically process to ship within 24-48 hours.

Canada: Our average shipping time within Canada is around 3-5. business days; next day delivery also available for certain cities. Shipping fee starting at $9.99+. All order over $80 will receive free shipping.

United States: Our average shipping time within the United States is 3-8 business days. Shipping fee starting at $9.99+. All orders $80 and over will receive free shipping. We ship orders via USPS and FedEx.

*US orders may be subjected to customs fees.

Note: if you are using a discount code make sure the total value after
entering the code is at least $80 to avoid shipping cost.

For international orders outside of the US and Canada, we will ship via DHL or FedEx to nearly all of our international locations and all international shipments are sent from our warehouse.  All order over $80 will receive free shipping.

Countries we can ship directly to (but not limited to):
Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, Ukraine, United Kingdom, United States

All tracking information is sent via email when your package has shipped. If you are unable to find this email, please contact us at, and we are happy to send your tracking over!

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